Returns & Refunds

You may request a return within [return period] of receiving an eligible order. Items must be unused, in their original condition and returned with their original packaging unless consumer law provides otherwise.

How to request a return

Please use our contact page before sending anything back. We will provide the return instructions and confirm whether return postage is payable by you or us.

Refunds

Once a return is received and checked, an eligible refund is issued to the original payment method within [refund timeframe]. Original delivery charges are treated in accordance with applicable consumer law.

Exceptions

Personalised, made-to-order, sealed hygiene-sensitive or otherwise exempt goods may not be returnable where permitted by law. This does not affect rights for faulty or misdescribed goods.