Shipping
Everything you need to know about delivery: where we send, what it costs, how long it takes and what happens at customs.
Where we deliver
The United States, Australia and New Zealand.
What delivery costs
- United States: $4.95 per order, however many items it contains.
- Australia and New Zealand: $6.95 per order.
- Free delivery on orders over $35.00.
Prices are in US dollars. The delivery charge is shown in your cart and again at checkout before you pay.
How long it takes
- Preparation: 1 to 3 business days.
- Delivery: usually 7 to 13 days after dispatch. Each product page shows the estimate for that item.
Our products are sent directly from our supply partners abroad, mostly in China. That is why delivery takes longer than a domestic parcel, and why items ordered together can arrive in separate parcels. You are never charged more than one delivery fee per order.
Tracking
Every order is sent by tracked delivery. You receive the tracking link by email when your order is dispatched. A new tracking number can take a few days to show its first update.
Customs, duties and taxes
Our parcels are sent from abroad. In most cases there is nothing more to pay when your parcel arrives. If the customs authority in your country applies an import duty or tax to your parcel, that charge is payable by the recipient and we are not able to refund it.
If your parcel is late, lost or damaged
If tracking has not moved for 10 days, or your order has not arrived 30 days after dispatch, contact order support with your order number. We will send a replacement or refund you, whichever you prefer. If a parcel arrives damaged, send us a photo and we will do the same.
Address changes
We can change a delivery address until the order is dispatched. Write to us as soon as possible with your order number.
Last updated: 8 October 2026.